Refund policy

Effective Date: July 16, 2026

At Moon & Ember, every product is thoughtfully created to inspire mindfulness, intention, and personal growth. We want you to have a positive shopping experience, and we're here to help if you encounter any issues.

Digital Products

Due to the nature of digital downloads, all digital product sales are final. Once a file has been purchased and delivered, we are unable to accept returns, exchanges, or cancellations.

If you experience any of the following, please contact us and we'll be happy to help:

You did not receive your download.
Your file is corrupted or won't open.
You received the wrong product.
You have a technical issue accessing your purchase.

We will work with you to resolve the issue as quickly as possible.

Future Physical Products

As Moon & Ember expands, we may begin offering physical products such as journals, candles, ritual bundles, crystal collections, and other handcrafted items.

If physical products become available, eligible unopened and unused items may be returned within 30 days of delivery. Customers will be responsible for return shipping unless the item arrived damaged or an error occurred with the order.

Personalized, custom-made, or clearance items may not be eligible for return.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue promptly.